Your Personal Data

We collect and keep some personal data derived from our customers. This includes name and address, email address, telephone numbers and occasionally IP addresses. We have a legitimate interest in doing that, as this is purely used to maintain contact and assist in the operational reliability of the service we provide to you.

Any data you provide to us by registering for our newsletter, by requesting information or support by completing a contact form will be kept strictly confidential to Wensum.net and any associated companies who provide our contact infrastructure.

We promise not to share your data with any other third parties, nor to use your data for any reason other than that which you intended unless we have your express permission.

If you’d like a review of any personal data we hold on you, please email admin@wensum.net from the email address we have on record and we will provide you with the information. You can also use this email address to request deletion of your data.

If you feel that we are mishandling your personal data, you have the right to complain. Complaints should be sent to…

Steve Hall (Data Controller)
admin@wensum.net
01328 856688
Wensum.net, First Floor, 1-3 Bridge Street, Fakenham NR21 9AG

If you are not satisfied with our response then you have the right to raise the matter with the Information Commissioner’s Office.

Contact Forms

We keep contact form submissions for customer service purposes, but do not use the information submitted through them for marketing purposes.

Newsletter

If you want to remove your details from our newsletter at any time, you can do so by clicking on the unsubscribe link in any email you receive from the system. If you don’t have access to a previous newsletter email then mail your request to admin@wensum.net from the email address you registered / contacted us with.

Secure Connections

All access to your hosting and email systems are made by us using SSL – this includes partner services we use in the cloud for file storage, newsletters and invoicing. Our email and hosting accounts are all accessible through secure methods. You should ensure that SSL connections are specified in all connectionss you make to our systems.

Cookies

When you visit Wensum.net, we use ‘cookies’ to make that experience as simple, quick and consistent as possible. These are small pieces of data which are sent to your device to store and sometimes track information about your use of the website. A number of cookies on this site last only for the duration of your web session and expire when your browser is closed. Other cookies are used to remember you when you return to the website and will be more persistent. Most modern web browsers automatically accept cookies but you can change your browser preferences to prevent that or notify you whenever a cookie is set.

You can get information and advice about cookies by visiting www.allaboutcookies.org

Information about the cookies set by this site are available on our Cookie Policy page.

Third Party Data Processors

The following companies are used where customer data may be held, transmitted or stored via the cloud on our behalf. Companies outside the EU are marked *

Domain Registration

UK Reg (Fasthosts Internet Limited)
123-Reg Limited (Host Europe Group)
Yay.com (Namecamp)

Hosting, Email & Notifications

Krystal Hosting Ltd
Sub-6 Limited
Unlimited Web Hosting UK Limited
Brixly Ltd
Pushover (Superblock LLC) *
Google UK Limited

Web Backup Storage

ADrive LLC *

Billing

QuickFile Ltd
GoCardless Ltd
Stripe Inc. *
PayPal UK Limited

Newsletter

MadMimi (GoDaddy LLC) *